‘Outage’ shuts down driver’s license offices

By Mike Morris, The Atlanta Journal-Constitution
Posted: 12:31 p.m. Tuesday, April 9, 2013

If you looked up the definition of “frustration” in the dictionary Tuesday morning, you might have found a picture of a Georgia Department of Driver Services office.

Already the subject of numerous complaints about long lines, the department’s woes reached an apex Tuesday, as an “outage” made it impossible to get a driver’s license.

“Department of Driver Services (DDS) is experiencing a statewide outage at all of our locations for issuing licenses and identification cards,” department spokeswoman Susan Sports told the Atlanta Journal-Constitution in an e-mail late Tuesday morning.

Early indications are that the issue is vendor-related, DDS said on its website. There was no estimated time for when the issue would be resolved.

“The problem appears to stem from faulty network hardware,” said Alan Moore, MorphoTrust USA Senior Vice President for Program Operations. “We are troubleshooting and anticipate having the system online and stable by morning.”

The outage could not have come at a worse time.

“Tuesday is always the busiest day for visiting a DDS,” Sports said.
One frustrated customer e-mailed Channel 2 Action News, saying, “sitting in the Sandy Springs office with about 100 other poor souls who’ve already wasted an hour or so in line and now have no hope whatsoever of leaving with a valid driver’s license.”

The state is still working out kinks in carrying out a federal law that requires drivers to bring a slew of original documents to prove their identity and residency.

The new requirements, which have been in place in Georgia since last July, have caused confusion for drivers and led to waits of up to five hours.

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